Due to the high urgency & high profile of this application, I led the UX/UI design process which included: stakeholder meetings, requirements gathering, MVP V1 mockups (pilot), user survey, user testing, V2 mockups, working with dev, and QAing the UI.
This application was designed & developed for all 700 IMAX employees, providing them with an online platform to safely submit questions anonymously to IMAX executives. Once approved & answered, the questions & answers are posted to the Q&A Forum page for everyone to view.
Problem: In order to support more transparent communication, HR had a need to provide employees with a platform to safely voice their thoughts, concerns & questions anonymously. Before the app was launched, leaders were taking questions via email & often received the same question multiple times having to repeat their answers. During quarterly Town Halls, questions were being submitted via email, which was time consuming to keep track.
Solution: A desktop & mobile friendly application was designed for employees to submit questions anonymously or publicly. They are able to track the status of their question from approval to being answered. Leaders can review & answer questions anywhere, anytime, from any device and can group the questions they’d like to discuss during Town Halls.
Our Design Process
Team White-boarding Sessions
Design Inspiration
Q&A Forum | Expectation (mockup) vs. Reality (production)
User Survey | Results, Analysis, & Recommendations
We piloted V1 the application with employees from the Playa Vista office & gathered their feedback through a survey. We enhanced the app for the V2 launch company wide, based off the feedback we received.
Usability Testing
We mocked up a V2 of this app, based on the feedback we received from the survey & selected 5 people at random from the Playa Vista office to conduct usability testing, before starting dev.
High Fidelity Mockups | Mobile
High Fidelity Mockups | Desktop
